Every company is hiring from time to time. And we all need to deal with onboarding of our new teammates. They should know company vision and mission, culture, their duties, their working space, their team and all those details related to a new job.
In any case, the main idea behind all this is to get them onboard and involved as soon as possible.
How it’s mainly done.
Most of the companies do it the old-school way: someone in the team is responsible for ‘educating’ the new person, providing all the details and assisting with all the questions.
I’m sure we all know what’s wrong with this approach:
– Inefficient use of your employees’ time. Someone will spend their time teaching and coaching instead of working and earning. One does not run business to spend working time of employees on side things.
– Inefficient use of new hire’s time. A new person does not always know the right questions to ask, the right things to learn first. They get a huge amount of unstructured data from various sources and there might be gaps. They will know everything they should after all, but how long will it take them?
– Lack of real-time progress tracking. You’ll need to make an extra step or two to understand what progress the new teammate is making. If it’s one or two people – that’s ok, but it becomes a problem when more people are joining the team.
– The onboarding process is not formalized. How would you be able to measure the success if you don’t have any procedures for the process of onboarding.
How things have changed with time.
At some point companies started using a bit more structured approach to onboarding. A lot of businesses already have some welcome info materials, internal knowledge bases with answers to at least all day-to-day questions. However that’s just half way to efficiency. It can get better.
How things should be done for the of sake efficient onboarding.
– Centralized knowledge base. Have it online, accessible from any device 24/7. This way you make data as reachable as possible.
– Interactive onboarding process. The information you want your new teammates to know and use should be interesting for better digesting. It should not be a plain text 50-page document – charts, videos, presentations and infographics will help.
– Measurable progress. There should be quick quizzes, questionnaires, tasks which will indicate the progress and give you real-time data, that can be used to make further decisions.
– Predictable deliverables. Your new hires should have visual info on where they are standing right now and what’s still ahead. People tend to do things better and faster when they see the logical end.
Once you have all these things in place, onboarding will become easy and smooth for both you and your new employees: transparency, visibility, predictability do have a very good impact.
One place that has it all is an LMS (Learning Management System), if you try one, you won’t have to measure successful onboarding in terms of 30-60-90 deliverables, you’ll be able to see and manage in real time.